Team Collaboration

Your team, AI, and app events in one place

Most teams live in a weird split: Slack for chat, CRM for deals, email for updates, project tools for tasks. Important context gets scattered everywhere, and nobody has the full picture. Runwork brings your team conversations, app events, and an AI that actually knows your business into one workspace. Channels work like you'd expect, but with 3,200+ integrations feeding real-time events right into the conversation.

The Challenge

Constantly switching between Slack, CRM, email, and project tools to piece together what's happening
Important context is scattered across a dozen apps, so decisions get made with incomplete information
No AI assistant that actually knows your team's data and can participate in real conversations
App notifications get lost in a sea of pings, so critical updates slip through the cracks
New team members take weeks to get up to speed because knowledge lives in people's heads, not in shared channels

The Runwork Solution

Channels organize conversations by team, project, or topic. Everything in one place, not five.
App events flow directly into channels. New deals, payments, support tickets, deployments. No more tab-switching.
Type @ai in any channel to bring the workspace AI into the discussion with full context of what's being talked about
AI participates like a team member. It can pull CRM data, summarize threads, build quick tools, and answer questions using your actual business data.
Every conversation, decision, and event is searchable. New hires can read channel history and get context fast.

What You Can Build

Sales Team Channel

CRM deal updates, pipeline changes, and team discussions in #sales. Ask @ai to pull a prospect's history mid-conversation.

Customer Success Channel

Support tickets, NPS scores, and churn alerts flow into #customer-success. AI helps draft responses and spot patterns.

Project Channels

Create a channel per project. Task updates, code deployments, and design reviews all visible to the team.

Engineering Standup Channel

Daily standups in #engineering with deployment events and CI/CD updates. @ai summarizes what shipped yesterday.

Leadership Briefing Channel

Key metrics from every department flow into #leadership. AI generates daily and weekly summaries automatically.

Cross-Functional Collaboration

Marketing launching a campaign? Create #campaign-launch with sales, design, and product all in one channel with relevant app events.

Key Features for This Use Case

Work Assistant Apps Integrations Team Management AI Agents

A Day in the Life

8:30 AM. Morning check-in. You open #general and see overnight activity: three new customer signups (from Stripe events), a resolved production alert (from PagerDuty), and a teammate's update from the Tokyo office. No need to check five different dashboards. It's all right there.

10:00 AM. Sales pipeline review. In #sales, a new enterprise deal just moved to "Proposal Sent" (CRM event). Your sales lead asks "@ai what's the average close time for enterprise deals this quarter?" The Work Assistant pulls the data and replies in seconds. The team discusses strategy right there, with full context visible.

1:00 PM. Customer escalation. A high-value customer submits a support ticket (event appears in #customer-success). The CS lead types "@ai build me a quick lookup tool for this customer's usage data." Within minutes, there's a small app showing the customer's full history, usage patterns, and previous tickets. The team resolves the issue with complete context.

3:00 PM. Cross-team coordination. Marketing is prepping a product launch. The #product-launch channel has people from marketing, sales, engineering, and design. Task updates from the project tracker flow in alongside the conversation. Everyone sees progress without asking "hey, where are we on this?"

5:00 PM. End-of-day recap. You type "@ai summarize today's highlights across all channels" in #general. The AI pulls together the key updates: deals closed, tickets resolved, features shipped, decisions made. You share the summary with leadership in #leadership. Done for the day.

Frequently Asked Questions

How is this different from Slack or Microsoft Teams?

Slack and Teams are great for chat, but they're disconnected from your actual work data. In Runwork, your channels show real-time events from your apps. CRM updates, payment notifications, support tickets, deployment alerts. They appear right in the conversation. Plus, the AI assistant has access to all your workspace data, so when you ask it a question in a channel, it can actually answer with real numbers and context. It's not just chat. It's chat plus your entire business context.

What are app events, and how do they show up in channels?

When you connect your tools through Runwork's 3,200+ integrations, events from those tools can flow into relevant channels. A new deal in your CRM shows up in #sales. A payment in Stripe shows up in #finance. A new support ticket shows up in #customer-success. You configure which events go where, so each channel gets exactly the signal it needs without the noise.

Can AI really participate in channel conversations?

Yes. Type @ai in any channel and the Work Assistant joins the thread. It has context from the channel conversation and access to your workspace data, apps, and integrations. You can ask it to pull data ("what's our MRR this month?"), summarize discussions, draft responses, or even build quick tools on the spot. It's like having a really knowledgeable team member who never sleeps.

How do channels connect to the rest of Runwork?

Channels are one part of the workspace. They connect to everything else: apps you've built, data entities you've defined, automations you've set up, and integrations you've connected. An automation can post to a channel when something happens. A channel conversation can trigger a workflow. The AI can build an app right from a channel discussion. It all works together instead of being separate products duct-taped with webhooks.

Ready to build?

Start a 14-day free trial. No credit card required.

Start Free Trial Explore More Use Cases