Runwork
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Runwork for Healthcare Teams

Careful work, done once, that nobody else can repeat.

Someone worked out how to get their AI through your intake paperwork correctly, with the rules your compliance officer would actually approve. On Runwork that becomes something the whole team's AI follows, with permissions and an audit trail on top.

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The Challenge

  • The one person who got the AI part right is the only one doing it right
  • The rules exist in a policy document, not in a form anyone's AI can follow
  • Every note, letter and summary comes back a little different
  • No record of who did what, in the work where that matters most
  • Patient information sits in systems that don't talk to each other

The Runwork Solution

  • The approved way of working, followed by every teammate's AI, not just the careful one
  • Role-based access, so people and their AI only reach what they should
  • An audit trail on every action, ready before anyone asks for it
  • Verifications, reminders and follow-ups that keep running after hours
  • You can see who is working this way and who needs a hand

What your team gets

Intake done the approved way, every time

The rules one person worked out with compliance, followed by everyone's AI on every form. Demographics, insurance and history land where they belong.

A schedule that fills itself overnight

Multi-provider booking, reminders and waitlist running on their own, so a 9 PM cancellation is filled before the first patient arrives.

Referrals nobody loses

Every handoff logged and routed, with each team seeing only the part of the record they are allowed to see.

Compliance evidence already collected

Certifications, training and audit logs gathered as you go, so the monthly review is an export instead of a week of chasing.

Supply alerts before the shelf is empty

Reorder points checked automatically and the purchase order drafted. Your approval is the only manual step.

Patient feedback that becomes a pattern

Responses collected continuously and read the same way each month, so a trend shows up while you can still do something about it.

A Day in the Life

7:00 AM: Schedule review. Before patients arrive you look at today's schedule. 32 appointments across three providers, and two cancellations that filled themselves from the waitlist at 9 PM. The automation sent confirmations at 6 AM. Nobody was at a desk for any of that.

9:00 AM: Patient intake. A new patient fills in the intake form on the waiting room tablet. Demographics, insurance and history go where they should, and the workflow checks eligibility before they are called back. The rules it follows are the ones your practice manager worked out with compliance, so every front desk gets the same result.

11:00 AM: Care coordination. A patient needs a specialist. You create the referral, it routes to the right office on its own, and both teams can follow the patient with role-based access to their own part of the record. Nothing waits in someone's inbox for two days.

2:00 PM: Compliance check. The monthly review is due. Certifications are current, training completions are logged, and the audit logs are already there because they were written as the work happened. You export the report and go back to your day.

4:00 PM: Inventory alert. A critical supply hit its reorder point and the purchase order to your preferred vendor is already drafted. You check the quantities and approve. It caught it because it never stops watching, not because someone remembered to count.

5:00 PM: Who is working this way. On the team dashboard you can see which teams are using the intake rules and which are still doing it their own way. That is the difference between hoping careful work spreads and knowing whether it did.

Frequently Asked Questions

Is Runwork HIPAA compliant for healthcare use?
Runwork provides HIPAA-aware features including role-based access controls, audit logging, and data encryption, so healthcare organizations can put appropriate safeguards around what their teams run. What your specific setup handles still needs a look from your own compliance team. We would rather say that plainly than promise something we cannot see from here.
How does one person's careful work reach everyone else?
They save it. The intake rules, the wording, the checks a clinician insisted on, all of it becomes a skill in your team cloud instead of a habit only one person has. From then on every teammate's AI follows the same version, and when a rule changes you change it once.
Who can see what?
Access is role-based, and it applies to people and to their AI. A referral can move between two teams with each side reaching only its own part of the record. Every action leaves an entry in the audit log, so the answer to who did what and when is already written down.
What keeps running when the office is closed?
Reminders, waitlist backfill, eligibility checks, certification expiry warnings and supply reorder points. They run on a schedule in the team cloud, not on the laptop of whoever set them up, so a 9 PM cancellation is filled before the morning.
Can we tell whether the rest of the practice adopted it?
Yes. The team dashboard shows which teams are using the shared skills and which are not. In careful work that visibility matters more than the automation itself: you find the gap before an auditor does.

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