Privacy Policy

1. Introduction

Runwork, Inc., a Delaware corporation ("Runwork," "we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Runwork, Inc. is the data controller for personal information processed through the Service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account
• Profile Information: Optional profile details you choose to provide
• Payment Information: Billing details processed securely through our payment provider
• Communication Data: Messages you send to us or through our platform
• User Content: Apps, data, and content you create using Runwork
• Newsletter Signups: Your email address if you subscribe to our newsletter, along with which page you subscribed from. You do not need a Runwork account to subscribe, and you can unsubscribe from any email we send

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Usage Data: Features used, actions taken, and interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs
• Performance Data: Error reports and diagnostic information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with service providers that help us operate our platform:

• Cloudflare: Infrastructure, hosting, and security services
• Blaxel: Sandboxed compute for building, running, and previewing applications
• Anthropic, OpenAI & Google: AI model providers for platform AI features (when enabled)
• Resend: Delivery of account and service emails, and of our newsletter if you subscribe
• Payment Processors: Secure payment processing
• Analytics Providers: Usage analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit (TLS) and at rest
• Access controls and authentication requirements
• Secure infrastructure on Cloudflare's global network
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. We will delete or anonymize your information within 30 days of a verified request, unless we are required to retain it for legal purposes.

7. Your Rights and Choices

7.1 Access and Portability

You may request a copy of your personal data in a portable, machine-readable format by contacting us at privacy@runwork.ai.

7.2 Correction

You can update your account information through your profile settings.

7.3 Deletion

You can request deletion of your account and associated data by contacting us.

7.4 Communication Preferences

Every newsletter we send carries an unsubscribe link. It opens a preference page where you can leave one topic and keep the others, or unsubscribe from all of them at once. We act on that immediately, and we will not add you back.

Opting out of the newsletter does not affect essential service emails such as sign-in codes, invitations, and billing notices, which we need to send you to operate your account.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings, though some features may not function properly without them.

9. Third-Party Integrations

When you connect third-party services (e.g., Slack, HubSpot, Stripe) through Runwork, we access only the data necessary to provide the integration features you request. Each integration's data access is governed by the permissions you grant and the third party's own privacy policy.

10. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

11. Children's Privacy

Runwork is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of Runwork after changes constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or requests, please contact us at: privacy@runwork.ai

Runwork, Inc.
867 Dekalb Ave
Brooklyn, NY 11221, United States

14. Regional Privacy Rights

14.1 California Residents (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

14.2 European Residents (GDPR)

If you are in the European Economic Area, you have additional rights including:

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority